Frequently Asked Questions
Everything you need to know about your NuPhy experience.
What is the typical shipping timeframe for international orders?
Most international orders are processed within 1-3 business days and typically arrive within 7-15 business days depending on your location and selected shipping method.
Do NuPhy keyboards come with a warranty?
Yes, all NuPhy keyboards include a 1-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
What is your return policy for mechanical keyboards?
We offer a 7-day return policy for items in their original packaging. Please note that customers are responsible for return shipping costs unless the product arrived damaged.
Are NuPhy keyboards compatible with both macOS and Windows?
Absolutely. Our keyboards feature a physical toggle switch to swap between macOS and Windows modes, and we include dedicated keycaps for both operating systems in the box.
How do I update the firmware on my device?
You can download the latest firmware updates and NuPhy Console software directly from our official website's support page to customize your RGB lighting and key mappings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.